Q: Hi Greg and Ashley, My husband and I are currently trying to decide on a kitchen cabinet route to go with our kitchen remodel. I’ve always loved Kraftmaid and heard great things, but recent research has led us both to a lot of negative reviews about the quality the cabinets and paint finish. Would you share your experience? Are you still happy with your cabinets all this time later? Would you go with Kraftmaid again? Thanks for any info! -Kara
A: This question has been coming up a lot in our mailbox lately, so we thought we’d dedicate a post to our kitchen cabinets. Before I delve right in, let me preface this by saying, we have no connection with Kraftmaid and this is 100% our honest opinion about our experience with our cabinets. That said, the honesty part is true of all of our posts. This post is going to try to be pretty comprehensive – we’re trying to make it the post we wish we’d have read when shopping around for cabinets ourselves.
Before we get to what we think about them now (a little over two years later), I guess we should do a quick rundown of the cabinet designing/ordering/installation process…
Once we finally decided on going with KraftMaid cabinets (more on the decision process here), the first thing we did was meet with a kitchen designer at our local Lowe’s. After a quick consultation in the store, he came to our house, took measurements and listened to our ideas/wants/wishes. We already had a layout in our heads, so he took down all of our notes and put together a rendering for us to look over.
He emailed us the initial renderings, and we made notes on what we loved, liked and didn’t like, let our thoughts and opinions simmer for a few days, then went back into Lowe’s for another meeting to finalize the layout. The cost to have the kitchen design put together and priced out was $90. However, since we ended up actually purchasing the cabinets from Lowe’s, that cost was deducted from the final cost of the cabinets.
I think the overall cabinet-buying experience can have a lot to do with the sales person (or “kitchen designer”) you deal with when you plan out your kitchen and order your cabinets. You get to know them, they’ll call you often throughout the process for questions and updates, and they are who you turn to when you have questions or concerns. We were lucky enough to score a really great guy to work with. He was extremely personable, fun and knew his stuff. The only snags that came up (if you even want to call them that), were some design differences when it came to the bookshelf on the end of the peninsula and leaving space for the floating shelves next to the window above the sink. He tried to talk me out of both design elements multiple times. As for Greg, he was down with whatever I chose when it came to making the kitchen less “cookie cutter” and more unique. Those two ideas were a bit out of the norm, so I totally get where he was coming from. I’m sure he has some crazy requests now and then and just wanted to make sure we wouldn’t regret our off-beat decisions later. When it was all said and done, I stuck to my guns and he respected my decision. About a year or so later, I ran into him at Lowe’s. He said he saw our kitchen in Better Homes & Gardens’ Kitchen & Bath Makeovers magazine, and he wished they would have featured a photo of the “awesome bookshelf in the peninsula.” So, I think that means I won him over in the end, haha.
At the same meeting when we finalized the layout, we also chose our cabinet style and finishes. We went with the Dove White finish and the square recessed panel door style (aka shaker door). For hardware, which at the time was “free” with the purchase of the cabinets, we chose the Aged collection.
If I recall correctly, the cabinets ended up arriving a few days (if not a week) early. That was fine since our kitchen was empty and waiting for the huge mountain of boxes, but our installers weren’t available for another two weeks. So, we had to maneuver around the monstrosity above a little longer than anticipated – but it didn’t really bother us.
The decision to have a pro install the cabinets was worth every single penny. In our case, they were installed by a local company subcontracted by Lowe’s. For this part of the process, we really just left that area of the house alone and let them do their work. I actually had just returned home from having surgery the day before they came, so I ended up staying at my mom and dad’s house hopped up on pain meds while the chaos was going on. Now, looking back, I think that was a blessing in disguise. I would have probably been a nervous wreck and wanting to watch everything going on. So if you’re having cabinets installed and have any Dilaudid around… no, I’m TOTALLY kidding. Do not do that. Seriously though, just get out of the house, take the dog to the park, go get your hair cut and colored, do some retail therapy… you get the gist.
Larry and his team came and put the entire kitchen together in a matter of two or three days. We had a piece of trim missing from our order (it belonged on the ceiling right above the peninsula), which came in about two weeks after the cabinets were “done”. Once the tiling was done, Larry came back to install the missing trim pieces, as well as the other trim pieces that had to be removed for the tiling. If you’re having countertop-to-ceiling tile installed (like we did), just remind your installation guy to not put on the cabinet trim pieces that touch the wall until the tiling is done. We didn’t realize that would be an issue at the time, so the tile guy had to take the trim pieces off and the cabinet guy had to come back and reattach them. Once that was done, everything was “done”.
QUALITY // Structurally, we’ve had no problems whatsoever. Everything is just as sound, sturdy and solid as the day they were installed. Aside from a handle or two getting loose – a problem easily solved with a quick turn of a screwdriver – we’ve had absolutely zero functional problems with the cabinets.
As far as cosmetic issues, we’ve had one issue that we’re in the process of fixing. In the sink cabinet, the center mullion (Greg looked up the term so we wouldn’t have to call it “the thingy that goes between the doors in the middle”) is just a little too long. Unfortunately, this has caused some paint chipping. This might have something to do with the installation, I’m not completely sure, but the good news is that we were told it’s covered by the warranty. As long as you own your home, KraftMaid will guarantee your cabinetry to be free from defects in material and/or workmanship under normal residential usage.
The only other little thing that has come across our radar is that we wish the doors were soft-close like the drawers. Kraftmaid has since added the Whisper Touch soft-close feature to the doors, so if you’re in the cabinet market now, this shouldn’t be a problem.
COST // A lot of people have asked us how much our cabinets cost to see if the price they were given is “right”. The thing is, every kitchen is different, so we really can’t answer that question. The features like roll out shelves, cabinet-covered appliances, extra shelves, and bookcases all add up to a different price tag for different spaces. That said, the final price of our cabinets including installation was around $17,000.
Was it worth the money? Absolutely. Greg and I both think it’s important to invest in larger home purchases to ensure quality and longevity. In the long run, you’ll end up spending less money if you invest in something of higher quality upfront. This is especially true for kitchen cabinets, which are permanent (or semi-permanent, at least) fixtures in your house because once they’re in, it’s tough to change things later. Obviously, the cabinets were the most expensive aspect of our kitchen reinstall. The entire kitchen renovation totaled to approximately $28,000 – the cabinets taking up about 60% of the budget. The total (which includes everything from switch plate covers to appliances) is actually much lower than what we read online and in magazines. It’s also lower than the average kitchen gut-job renovation in our area, so we were happy with the final number.
Would we purchase KraftMaid cabinets again? Yep. We’ve been extremely pleased with the durability and quality. On top of that, all of the customizable options are crazy amazing. I literally drew what I wanted the bookshelf to look like, and they did it! It’s worth the extra money to get something that fits your wants/needs so that you can love your kitchen for years to come.
Going through this process ourselves, we have four bits of advice to pass along, in case you’re going to be tackling a similar project:
01 // As for getting started on the cabinet-buying process, we recommend meeting with a kitchen designer and giving them your absolute dream wish list of everything you hope and desire for your space. Then, when they come back with the design and the estimated sticker price, take away the things you can live without until you get to your target budget.
02 // If you have it in your budget, have the cabinets installed by a pro. Actually, I would even go as far to say make room for it in your budget. Even if you think you or someone you know is all DIY-savy and are handy with a nail gun… trust me. These guys do this every day. They’re familiar with the dos and don’ts, and you’ll save yourself some major headaches and possible repair costs down the road. We were definitely happier spending the extra money to have it done well and right the first time.
03 // When we had our initial rendering, I showed it to my mom and Grandma to get their input. After all, they’ve been doing the homeowner/cooking thing a lot longer that I have and I thought they’d have some good input – and they definitely did. Because of their advice, we moved a few cabinets around and changed out drawers for cabinet doors in one spot in particular, which turned out to make a huge difference in the productivity department. That said, entertaining too many opinions might hurt your decision-making process. Just pick the brains of the people closest to you, including that friend that is killing it with the organizational skills and ideas.
04 // Take the time to be absolutely, 100% sure you love your layout before you place your order. Once we decided on a layout, I was so excited to place the order and get the ball rolling. Greg talked me into waiting at least a week before placing the order. Even though I was like a kid waiting for Santa on the longest Christmas Eve ever, it was worth the wait because we made a few small tweaks, and I felt 100% confident when we said, “Go!” and wrote the check.
We hope this review helps you guys out there in the decision-making process. For a complete list of kitchen resources and more details, check out this post. To read aaaaaall of the posts having to do with the kitchen, click here or check out the Projects page for a list of the “meaty” kitchen reno posts.